FAQs
What surfaces do your fabric wall decals work best on?
Our decals are designed to be removable without damage, but some walls may have issues with adhesion.
Our fabric wall decals work best on smooth, clean, and dry surfaces. For the best results, we recommend applying them to:
- ✨ Satin, eggshell, or semi-gloss paint finishes
- 🧱 Smooth walls (no textures like brick or rough drywall)
- 🧼 Clean, dust-free walls
Avoid applying them to:
- 🚫 Matte, low-VOC, or zero-VOC paints
- 🆕 Freshly painted walls (under 3 weeks old)
Tips for Best Results:
- 💪 Press firmly when applying to ensure good adhesion.
- 💨 Use a hair dryer on low heat to help the decal stick, especially on tricky walls.
- 🔧 If decals peel off, try using a removable adhesive glue (available at most craft stores).
Tip: Always 🔍 test a small piece first to ensure the best adhesion!
What surface do your vinyl wall decals work best on?
Our vinyl wall decals work best on smooth, clean, and dry surfaces. For the best adhesion and vibrant color:
- 🌟 For Brightest Colors: Apply the decals on white or light-colored surfaces. Since vinyl decals are semi-transparent, they will show their brightest and truest colors on light backgrounds. Avoid dark or highly pigmented surfaces, as the colors may appear muted or altered.
- 🧱 Best Surface Types:
- 🚫 Avoid Rough or Textured Surfaces:
- 🔍 Tip: Always test a small area first to ensure the best adhesion and that the color appears as expected.
By following these guidelines, you’ll get the most vibrant and lasting results from your vinyl decals!
What is your return or exchange policy?
Customers can return or exchange items in unused, brand-new condition for a full refund within 30 days of receiving the order. Simply send the item back to the sender's address to initiate the return or exchange process.
How can I contact customer support for assistance?
For any questions or assistance, please feel free to email us at contact@freckled-face.com, and our team will get back to you as soon as possible.
Which countries do you ship to?
We have two warehouses, one in the USA and one in the EU. We primarily ship to the United States and European countries. Currently, we do not offer worldwide shipping beyond these regions.
How can I track my order?
Once your order has been shipped, you'll receive an email with your tracking number. You can use this number to track your shipment through the carrier’s website.