Customers can return or exchange items in unused, brand-new condition for a full refund within 30 days of receiving the order. Simply send the item back to the sender's address to initiate the return or exchange process.

For any questions or assistance, please feel free to email us at contact@freckled-face.com, and our team will get back to you as soon as possible.

We have two warehouses, one in the USA and one in the EU. We primarily ship to the United States and European countries. Currently, we do not offer worldwide shipping beyond these regions.

Once your order has been shipped, you'll receive an email with your tracking number. You can use this number to track your shipment through the carrier’s website.